Shipping policy

Klindeck is operated by Northtote Ltd., a Canadian corporation. This Shipping Policy outlines how orders are processed and delivered.

Shipping Coverage

Klindeck currently ships within Canada. Orders placed from outside Canada may be cancelled at our discretion.

Processing Time

Orders are typically processed within 3–7 business days. Processing time may vary depending on product availability, order volume, and distributor fulfillment timelines.

Shipping Method

Orders are shipped using reputable national carriers selected by Klindeck. Carrier selection may vary depending on location, package size, and logistics requirements.

Shipping Costs

Shipping costs are included in product pricing or displayed at checkout depending on the product and order configuration.

Delivery Time

Delivery timelines vary based on destination and carrier performance. Typical delivery ranges between 2–10 business days after shipment.

Carrier Delays

Klindeck is not responsible for delays caused by shipping carriers, weather events, customs delays, or other circumstances outside our control.

Shipping Address Accuracy

Customers are responsible for providing accurate shipping information. Klindeck is not responsible for lost or delayed shipments caused by incorrect address information.

Damaged Shipments

If an order arrives damaged, please contact us within 48 hours of delivery with photos of the package and contents so we can evaluate the issue.

Lost Shipments

If a shipment is confirmed lost by the carrier, Klindeck will work with the carrier to resolve the issue and determine an appropriate resolution.